Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Grayling jewelry?
We specialize in high-quality, nickel-free materials designed for sensitive skin. Our pieces feature 14k gold fill, sterling silver, and ethically sourced gemstones to ensure longevity and comfort.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a dry place and gently wipe them with a soft microfiber cloth after each wear.
What is your return policy?
We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive defective.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties.
Is your jewelry hypoallergenic?
Absolutely. We take pride in being 100% nickel-free and lead-free. Our founder started Grayling specifically to provide stylish options for those with metal sensitivities.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Standard domestic shipping usually takes 3-5 business days, while expedited options are available if you need your jewelry sooner.